I was the UX Designer for the IT team that developed AT&T’s Care Assurance Portals (CAP) for Uverse, and the mobile version of Business Direct (BD) ticketing application. The Uverse portals drastically reduced the time spent by employees in servicing customer calls and field operations. The Business Direct application provided mobile ticketing support for AT&T’s business customers.
I led the UX design and prototyping for my team. I assessed business and system requirements to ideate proof of concepts for new applications – presented to management via sketches, storyboards, flow diagrams and interactive wireframes.